Frequently Asked Questions

Yes. Our extensions are compatible with both Magento Open Source and Adobe Commerce, including Cloud deployments. If you encounter any issues specific to Cloud, contact our support.

All extensions are installed via Composer. After purchase, you'll receive access to our Composer repository. Detailed installation steps are in the installation guide for each extension.

Each license covers one Magento installation (production). You can also use it on development and staging environments linked to that production instance at no extra cost. Multi-store setups on a single Magento installation need only one license.

When your license period ends, the extension continues to work — you just won't receive new updates or support until you renew. You're never locked out of software you've already installed.

Yes, within 30 days of purchase if the extension doesn't work as documented and we're unable to resolve the issue. See our Terms & Conditions for details.

Email support@dexio.dev with your Magento version, PHP version, and a description of the issue. We typically respond within one business day. Please check the documentation first — many common questions are already answered there.

We focus on our published extensions and don't generally take custom development projects. However, if you have a specific need that might fit as an extension, feel free to reach out — we're always interested in hearing what problems stores are facing.

Yes. You can modify the source code for your own use. However, we can only provide support for unmodified versions. If you've made changes, we'll ask you to reproduce the issue on a clean installation before troubleshooting.